At Alivilo, we are committed to providing a clear, secure, and fair billing experience. These Billing Terms & Conditions explain how we handle payment, order processing, shipping, returns, cancellations, and fraud prevention. By placing an order, you agree to these terms.
1. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
All payments are processed securely in U.S. Dollars (USD). Orders will not be processed without successful payment authorization.
2. Payment Accuracy
Please ensure your billing information matches the records held by your financial institution.
Inaccurate or mismatched billing details may result in processing delays or order cancellation.
3. Order Processing
- Orders are typically processed within 1–4 business days, excluding Sundays and U.S. federal holidays.
- The final total includes the product price, applicable taxes, and shipping fees (if any), all shown clearly at checkout.
- You will receive a confirmation email when your order is placed, and another when it ships.
4. Shipping Details
- Service Area: We currently ship within the United States.
- Estimated Delivery: 4–7 business days after dispatch.
- Shipping Rate: Free standard shipping.
Please note that delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays.
5. Returns & Refunds
- Returns are accepted within 28 days of receiving your order.
- Items must be unused, undamaged, and returned in original packaging.
- For defective or damaged items, contact info@alivilo.com for assistance.
- For other returns, customers are responsible for return shipping costs.
More information can be found in our Returns & Refunds Policy.
6. Order Cancellations
- You may cancel your order before it ships by contacting info@alivilo.com.
- Once an order has been shipped, it cannot be canceled, but it may be eligible for return.
- Shipping fees (if any) are non-refundable once the order has been dispatched.
7. Fraud Prevention
To maintain a secure shopping environment:
- We may request additional identity verification in certain cases (e.g., photo ID or phone confirmation).
- We reserve the right to cancel any order that appears fraudulent, high-risk, or violates our policies.
8. Policy Updates
These Billing Terms & Conditions may be revised at any time.
We encourage customers to review this page regularly to stay informed of any updates.
9. Contact Us
For any billing, payment, order, or refund inquiries, please contact:
Email: info@alivilo.com