1. When will my order ship?
Orders are typically processed within 1–4 business days (excluding Sundays and public holidays). You will receive a shipping confirmation email once your order has been dispatched.
2. How long does shipping take?
Estimated delivery times within the United States are 4–7 business days after the order is processed. Please note that delivery may be affected by location, weather, or carrier delays.
3. Do you offer free shipping?
Yes. Standard shipping is free on all orders within the U.S.
4. Can I cancel or change my order?
Orders can be canceled before they are shipped. To request a cancellation, please email info@alivilo.com with your order number as soon as possible.
Once shipped, the order can no longer be canceled but may be eligible for return.
5. How do I return an item?
You can request a return within 28 days of receiving your order. Items must be unused, in original condition and packaging. Email info@alivilo.com with your order number and reason for return to get started.
6. Who pays for return shipping?
If the item is defective or incorrect, we’ll cover return shipping. For all other returns, the customer is responsible for return shipping costs.
7. How will I get my refund?
Refunds are issued to your original payment method within 4–8 business days after the returned item is inspected and approved.
8. What if I receive the wrong item or something is missing?
Please contact us within 7 business days of receiving your order at info@alivilo.com. We will either ship the correct/missing item or issue a refund at no additional cost.
9. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
All transactions are processed securely in U.S. Dollars (USD).
10. Is my payment information safe?
Yes. We use SSL encryption and secure third-party payment gateways. Alivilo does not store full credit card information.
11. Do you ship internationally?
Currently, we only ship within the United States.
12. How do I contact customer service?
You can email us anytime at:
Email: info@alivilo.com