At Alivilo, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, you may initiate a return within 21 days of delivery.
1. Return Policy
Eligible Returns
To be eligible for a return, the item must:
✔ Be unused and in its original condition.
✔ Be returned in its original packaging with all tags attached.
📌 Items that are used, damaged, or not in original condition may not qualify for a refund.
Return Process
- Contact [email protected] to request a return authorization.
- Follow the instructions provided for returning the item.
Return Shipping Costs
- Defective or incorrect items: Alivilo will cover the return shipping cost.
- Non-defective items: Customers are responsible for return shipping costs.
Refund Processing
- Returns are typically processed of receiving the item.
- Refunds will be issued to the original payment method and take 10 business days to reflect.
2. Exchange Policy
- Defective or incorrect items: Eligible for a free replacement, with return shipping covered by Alivilo.
- Non-defective items: Customers may request an exchange, but return shipping costs are their responsibility.
📌 To request an exchange, contact us at [email protected].
3. Cancellation Policy
- Orders can be canceled within 24 hours of placement by contacting [email protected].
- If the order has already been processed or shipped, it cannot be canceled but may be returned under our Return Policy.
4. Contact Information
Email: [email protected]
Alivilo is dedicated to providing a seamless shopping experience with a fair return and refund policy.