At Alivilo, your satisfaction is important to us. If you’re not fully satisfied with your purchase, this policy outlines the terms and process for returning an item and requesting a refund.
1. Return Eligibility
You may request a return within 28 days of receiving your order.
To qualify for a return:
- Items must be unused, unworn, and in original condition and packaging
- All tags, labels, and accessories must be included
- Items that do not meet these conditions may not be accepted for return
2. Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale
- Customized or personalized products
- Gift cards or free promotional items
- Items showing visible signs of use, wear, or damage not caused during shipping
3. Return Process
To initiate a return:
- Contact us at info@alivilo.com with your order number and reason for return
- We will send return instructions and the return address
- Ship the item(s) using a trackable shipping service
Note: Customers are responsible for return shipping costs unless the return is due to an error or a defective item.
4. Damaged or Incorrect Items
If your item is damaged, defective, or incorrect, please notify us within 28 days of receiving it.
- Send an email to info@alivilo.com
- You may be asked to provide photos of the item
- If verified, we will offer a replacement or full refund at no cost to you
5. Refunds
- Once your return is received and inspected, we will send you an email notification
- Approved refunds will be issued to your original payment method within 4–8 business days
6. Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account or credit card statement
- Contact your bank or card provider — some refunds take time to post
- If you still don’t see the refund, contact us at info@alivilo.com
7. Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return the original product and place a new order separately.
8. Contact Us
For any return or refund inquiries, reach us at:
Email: info@alivilo.com