Welcome to Alivilo. These Terms of Service (“Terms”) govern your use of our website and services. By using this site or making a purchase, you agree to these Terms. Please read them carefully.
1. Intellectual Property
All content on this website—including text, graphics, logos, icons, images, and software—is the property of Alivilo or its licensors and is protected by applicable copyright and intellectual property laws. Any unauthorized use is prohibited.
2. User Account
You agree to provide accurate and current information when registering. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
3. Order Processing
Orders are processed once payment is confirmed. We reserve the right to limit or cancel orders to prevent fraud or misuse. If changes to your order are necessary, we will notify you using the contact information you provide at checkout.
4. Product Pricing & Availability
- All prices are listed in U.S. Dollars (USD) and may change without prior notice.
- Product descriptions, images, and pricing are presented as accurately as possible.
- Product availability may change and is not guaranteed.
- In the case of a pricing error, we will contact you to confirm the revised price or cancel the order.
5. Payment Methods
We accept the following payment methods:
Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal.
By submitting an order, you authorize us to charge the full amount displayed at checkout, including applicable taxes and shipping.
6. Shipping & Delivery
- Processing time: 1–4 business days
- Estimated U.S. shipping time: 4–7 business days
Shipping timelines are estimates and may vary due to location, carrier conditions, or external delays. Full details are available in our Shipping Policy.
7. Returns & Refunds
You may return eligible items within 28 days of receiving the product:
- Items must be unused and in original packaging
- Refunds will be issued to the original payment method after inspection
Please refer to our Returns & Refunds Policy for detailed steps. Return shipping may be at your expense unless the item is defective or incorrectly shipped.
8. Limitation of Liability
Alivilo is not liable for indirect, incidental, or consequential damages except where required by law. Our total liability is limited to the amount you paid for the product in question.
9. User Content
If you submit reviews, feedback, or other content, you grant Alivilo a non-exclusive, royalty-free license to use and display such content for operational or promotional purposes. Content must not be false, misleading, defamatory, or violate any law.
10. Compliance with Laws
You agree to use our website and services in full compliance with applicable U.S. laws and regulations. We are committed to accurate representation of our products and fair treatment of customers.
11. Contact Information
For questions, concerns, or support, please contact us:
Email: info@alivilo.com